General Info
- About
  - What is HelpKit?
  - Why do I need a knowledge base?
- Payment
  - How does the free 7 day trial work?
  - What payment methods do you accept?
  - Does HelpKit work with Notion's free tier?
  - How to redeem a coupon code?
  - How do I add a VAT number?
  - How can I view my payment invoices?
- Data Safety
  - Is my data safe with HelpKit?
- User Management
  - How can multiple users use HelpKit?
Getting Started
- Onboarding
  - Three easy steps to get started with HelpKit
  - Connecting your Notion page
  - Important: Working with the template
- Syncing
  - Syncing your knowledge base
  - Common issues when syncing your knowledge base
  - Fixing wrong article order
- Article Reactions
  - What are article reactions?
Working with Notion Docs
- Collection
  - 🆕 Adding a new collection
  - ↪️ Changing the position of a collection
  - ✨ Adding emojis/icons to your collection
  - 🆕 Adding a new sub collection
  - ↪️ Changing the position of a sub collection
- Article
  - 🆕 Adding a new article
  - ✨ Adding emojis to your article
  - ↪️ Changing the position of an article
  - ⭐ Displaying suggested articles
  - 🙅‍♂️ Hiding draft articles
  - 🔗 Linking internal HelpKit articles
- Supported Notion Blocks
  - ⚡ Which Notion block types are supported?
Customization
- Website Look
  - Adding a logo for your site
  - Changing your site's background and accent colors
  - Adding custom menu and footer links
  - Overriding default words on your site
  - Displaying the contact us button on your site
- Article Look
  - Handling image resizing
  - Adding a table of contents to your article
- Domains
  - Connecting a custom domain
  - Dealing with SSL certificate issues
- Internationalization
  - Overriding default words on your site
- Link Structure
  - Achieving pretty URL links for your site
  - Customizing and redirecting article URLs
Insights
- Site Analytics
  - What are site analytics insights?
- Feedback Analytics
  - What are feedback analytics insights?
- Search Intents
  - What are search intents insights?
Widget
- About
  - What is the HelpKit widget?
- Setup
  - Embedding the widget on your website
- Customization
  - Displaying the contact us button in your widget
  - Hiding the launch button
- Widget API
  - Javascript API Methods
HelpKit AI
- General
  - How to get started with HelpKit AI
Integrations
- Analytics Providers
  - What are analytics providers?
- Contact Providers
  - What are contact providers?
  - Setting up the contact form
  - Setting up the custom link button
  - Setting up Crisp for live chat
  - Setting up Papercups for live chat
  - Setting up Intercom for live chat
  - Setting up Freshchat for live chat
  - Setting up Messagebird for live chat
  - Setting up Hubspot for live chat
  - Setting up Front Chat for live chat
  - Integrating HelpKit with a ticketing system
- Custom JavaScript
  - What is the custom JavaScript integration?
- Custom CSS
  - What is the custom CSS integration?
  - HelpKit CSS Classes
- Notification Alerts
  - Setting up Slack notifications
SEO
- General
  - Improving your site for SEO
  - Improving your articles for SEO
Protected Access
- General
  - Password protecting your site
  - Protecting your site with an email list from Notion
More

Setting up the custom link button

Find out how to setup a custom button with links

HelpKit allows you to connect a wide range of contact providers to the Contact Us button. If you want you can also set a custom link for the Contact Us button. This is especially helpful if you want to provide help via WhatsApp, Telegram or a simple mailto email link.

Required Information

Custom Link

Examples for Custom Links could be:

WhatsApp: https://wa.me/51923565757?text=Hey! This message will get populated into your WhatsApp

Simple Email: mailto:support@coolcompany.com?body=Hey! This message will get populated into your email client

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Last updated on October 28, 2023

Setting up the contact form Setting up Crisp for live chat