Integrating HelpKit with a ticketing system

This article will quickly guide you through how to setup HelpKit’s contact form with ticketing systems such as Zendesk, Freshdesk or HubSpot.

In this tutorial we will be using Zendesk as the example but please note that the same workflow almost applies the exact same for other ticketing software.

In Zendesk, go to your Admin Center and navigate to Channels.

Next, click on Email and on your right you will see your default assigned support ticket email. In this case it is support@yourcompany.zendesk.com. Perhaps you have setup your own custom support domain with your ticket system such as support@yourcompany.com, in this case you can use that one as well.

Next up, you need to setup your HelpKit support email with this email.

Congratulations! That’s it. From now on, every contact form request will land in your preferred ticketing system. Happy ticketing! 🥳

Should there be an issue with your delivered emails showing the default notifications@helpkit.so email instead of your customer’s email you can try the following. Underneath the support mail field click on the ⚙️ Advanced dropdown menu and switch the From Sender to User’s Email.