Setting up Front Chat for live chat
Find out how to integrate Front for live chat support
Front is a customer operations platform that enables teams to streamline communication.
In order to integrate Front as a live chat contact provider you need to provide a Chat Id.
Locating the Chat Id
- First, log into your Front account
- Now, follow Front’s detailed help article to setup a Front Chat inbox
- Next navigate to the your new Front Chat inbox
- Select the
Installationtab and look for widget code snippet where you should be able to locate thechatIdvalue made up of a random string containing numbers and letters. Copy the full value without quotations marks to your clipboard.
- In the HelpKit dashboard go to
Settings/Integrations/Contact Integration
- Select Front
- Enter the code in the
Chat Idfield
- Hit save
- Tada 🥳
IMPORTANT:
Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpKit automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpKit setup, then please contact us.
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Last updated on April 4, 2024