Fixing wrong article order

If you're experiencing issues with the order of articles on your synced website not reflecting the order of articles in your Notion page, you're not alone. This can be frustrating, especially if you've already tried changing the order around without success. Fortunately, there are a few steps you can take to troubleshoot the issue.

In 99% of cases the issue is that one of your Notion databases contains a second database view which unfortunately can throw of how HelpKit returns the article order. To fix the issue all you have to do is delete the additional database view and resync your knowledge base.

If you're still having trouble, don't hesitate to reach out to our support team for further assistance. We're here to help you get your articles organized and synced properly.