Working with Notion Docs – Docs

General Info
- About
  - What is HelpKit?
  - Why do I need a knowledge base?
  - How to add multiple knowledge bases under one HelpKit account
- Team Management
  - How to add team members to your HelpKit project
  - How can I change admin ownership of my project?
- Payment
  - How can I view my payment invoices?
  - How do I add a VAT number?
  - How does the free 7 day trial work?
  - Does HelpKit work with Notion's free tier?
  - What payment methods do you accept?
  - How to update my current payment method?
  - How to redeem a coupon code?
- Data Safety
  - Is my data safe with HelpKit?
Getting Started
- Onboarding
  - Three easy steps to get started with HelpKit
  - Connecting your Notion page
  - Important: Working with the template
- Syncing
  - Syncing your knowledge base
  - Common issues when syncing your knowledge base
  - Fixing wrong article order
- Article Reactions
  - What are article reactions?
- Search
  - How does the HelpKit Search Bar work?
Working with Notion Docs
- Collection
  - 🆕 Adding a new collection
  - ↪️ Changing the position of a collection
  - ✨ Adding emojis/icons to your collection
  - 🆕 Adding a new sub collection
  - ↪️ Changing the position of a sub collection
  - 📂 Creating a Single-Level Category
  - 🗂 Understanding the Article Hierarchy
- Article
  - 🆕 Adding a new article
  - ✨ Adding emojis to your article
  - ↪️ Changing the position of an article
  - ⭐ Displaying suggested articles
  - 🙅‍♂️ Hiding draft articles
  - 🔗 Linking internal HelpKit articles
- Supported Notion Blocks
  - ⚡ Which Notion block types are supported?
Customization
- Website Look
  - Adding a logo for your site
  - Changing your site's background and accent colors
  - Adding custom menu and footer links
  - Overriding default words on your site
  - Displaying the Contact Us button on your site
- Article Look
  - Handling image resizing
  - Adding a table of contents to your article
- Custom Domains
  - Connecting a custom domain
  - Dealing with SSL certificate issues
- Internationalization
  - How to Set Up Multi-Language/Version Knowledge Bases in HelpKit
  - Overriding default words on your site
- Link Structure
  - Achieving pretty URL links for your site
  - Customizing and redirecting article URLs
Insights
- Site Analytics
  - What are site analytics insights?
- Feedback Analytics
  - What are feedback analytics insights?
  - How to disable article reactions
  - How to reset all feedback reactions from an article
  - How to reset feedback comments from an article
- Search Intents
  - What are search intents insights?
Widget
- About
  - What is the HelpKit widget?
- Setup
  - Embedding the widget on your website
- Customization
  - Displaying the contact us button in your widget
  - Hiding the launch button
  - Customizing the widget width and height
- Widget API
  - Javascript API Methods
Mobile SDK
- Setup
  - How to Add HelpKit to Your React Native Mobile App
HelpKit AI
- General
  - How to get started with HelpKit AI
  - How to export HelpKit AI chat history as CSV
Integrations
- Analytics Providers
  - What are analytics providers?
- Contact Providers
  - What are contact providers?
  - Setting up the contact form
  - Setting up the custom link button
  - Setting up Crisp for live chat
  - Setting up Papercups for live chat
  - Setting up Intercom for live chat
  - Setting up Freshchat for live chat
  - Setting up Messagebird for live chat
  - Setting up Hubspot for live chat
  - Setting up Front Chat for live chat
  - Integrating HelpKit with a ticketing system
- Custom JavaScript
  - What is the custom JavaScript integration?
- Custom CSS
  - What is the custom CSS integration?
  - HelpKit CSS Classes
- Notification Alerts
  - Setting up Slack notifications
SEO
- General
  - Improving your site for SEO
  - Improving your articles for SEO
Protected Access
- General
  - Password protecting your site
  - Protecting your site with an email list from Notion
  - How To Set Up Custom Backend Authentication For Your HelpKit Site
  - How To Auto Login Users Inside The HelpKit Widget
More

Collection

🆕 Adding a new collection

Learn how to add a new root collection within your Notion docs

↪️ Changing the position of a collection

Find out how to change the position of your collection

✨ Adding emojis/icons to your collection

Learn how to add emojis or custom icons to your collections

🆕 Adding a new sub collection

Learn how to add a new sub collection that appears on each root collection's site

↪️ Changing the position of a sub collection

Find out how to change the position of your collection

📂 Creating a Single-Level Category

Learn how to adjust your hierarchy so articles appear directly under the category for easy navigation

🗂 Understanding the Article Hierarchy

Discover how HelpKit structures content with a two-level hierarchy for your article categories

Article

🆕 Adding a new article

Learn how to add a new article within your Notion docs

✨ Adding emojis to your article

Learn how to add emojis to your article

↪️ Changing the position of an article

Find out how to change the position of your article

⭐ Displaying suggested articles

Learn how to surface specific articles to customers when they view the main page or widget

🙅‍♂️ Hiding draft articles

Find out how to hide articles while you are working on them

🔗 Linking internal HelpKit articles

Learn how you can make HelpKit links open on the same page instead of a new window

Supported Notion Blocks

⚡ Which Notion block types are supported?

HelpKit supports most blocks from Notion. Find out which work and which don't