Insights – Docs | Help Center

General Info
- About
  - What is HelpKit?
  - Why do I need a knowledge base?
  - How to add multiple knowledge bases under one HelpKit account
- Team Management
  - How to add team members to your HelpKit project
  - How can I change admin ownership of my project?
- Payment
  - How can I view my payment invoices?
  - How do I add a VAT number?
  - How does the free 7 day trial work?
  - Does HelpKit work with Notion's free tier?
  - What payment methods do you accept?
  - How to update my current payment method?
  - How to redeem a coupon code?
- Data Safety
  - Is my data safe with HelpKit?
Getting Started
- Onboarding
  - Three easy steps to get started with HelpKit
  - Connecting your Notion page
  - Important: Working with the template
- Syncing
  - Syncing your knowledge base
  - Common issues when syncing your knowledge base
  - Fixing wrong article order
- Article Reactions
  - What are article reactions?
- Search
  - How does the HelpKit Search Bar work?
Working with Notion Docs
- Collection
  - 🆕 Adding a new collection
  - ↪️ Changing the position of a collection
  - ✨ Adding emojis/icons to your collection
  - 🆕 Adding a new sub collection
  - ↪️ Changing the position of a sub collection
  - 📂 Creating a Single-Level Category
  - 🗂 Understanding the Article Hierarchy
- Article
  - 🆕 Adding a new article
  - ✨ Adding emojis to your article
  - ↪️ Changing the position of an article
  - ⭐ Displaying suggested articles
  - 🙅‍♂️ Hiding draft articles
  - 🔗 Linking internal HelpKit articles
- Supported Notion Blocks
  - ⚡ Which Notion block types are supported?
Customization
- Website Look
  - Adding a logo for your site
  - Changing your site's background and accent colors
  - Adding custom menu and footer links
  - Overriding default words on your site
  - Displaying the Contact Us button on your site
- Article Look
  - Handling image resizing
  - Adding a table of contents to your article
- Custom Domains
  - Connecting a custom domain
  - Dealing with SSL certificate issues
- Internationalization
  - How to Set Up Multi-Language/Version Knowledge Bases in HelpKit
  - Overriding default words on your site
- Link Structure
  - Achieving pretty URL links for your site
  - Customizing and redirecting article URLs
Insights
- Site Analytics
  - What are site analytics insights?
- Feedback Analytics
  - What are feedback analytics insights?
  - How to disable article reactions
  - How to reset all feedback reactions from an article
  - How to reset feedback comments from an article
- Search Intents
  - What are search intents insights?
Widget
- About
  - What is the HelpKit widget?
- Setup
  - Embedding the widget on your website
- Customization
  - Displaying the contact us button in your widget
  - Hiding the launch button
  - Customizing the widget width and height
- Widget API
  - Javascript API Methods
Mobile SDK
- Setup
  - How to Add HelpKit to Your React Native Mobile App
HelpKit AI
- General
  - How to get started with HelpKit AI
  - How to export HelpKit AI chat history as CSV
Integrations
- Analytics Providers
  - What are analytics providers?
- Contact Providers
  - What are contact providers?
  - Setting up the contact form
  - Setting up the custom link button
  - Setting up Crisp for live chat
  - Setting up Papercups for live chat
  - Setting up Intercom for live chat
  - Setting up Freshchat for live chat
  - Setting up Messagebird for live chat
  - Setting up Hubspot for live chat
  - Setting up Front Chat for live chat
  - Integrating HelpKit with a ticketing system
- Custom JavaScript
  - What is the custom JavaScript integration?
- Custom CSS
  - What is the custom CSS integration?
  - HelpKit CSS Classes
- Notification Alerts
  - Setting up Slack notifications
SEO
- General
  - Improving your site for SEO
  - Improving your articles for SEO
Protected Access
- General
  - Password protecting your site
  - Protecting your site with an email list from Notion
  - How To Set Up Custom Backend Authentication For Your HelpKit Site
  - How To Auto Login Users Inside The HelpKit Widget
More

Site Analytics

What are site analytics insights?

Learn about how to gain insight into your knowledge base usage

Feedback Analytics

What are feedback analytics insights?

Learn about how to analyse your users’ article reactions

How to disable article reactions

Learn how to hide the article reaction box from your help center

How to reset all feedback reactions from an article

Find out how to easily remove all feedback reactions from an article

How to reset feedback comments from an article

Find out how to easily remove all feedback comments from an article

Search Intents

What are search intents insights?

Find out how you can learn from your users search queries