Insights – Docs | Help Center

General Info
- About
  - What is HelpKit?
  - Why do I need a knowledge base?
- Payment
  - How does the free 7 day trial work?
  - What payment methods do you accept?
  - Does HelpKit work with Notion's free tier?
  - How to redeem a coupon code?
  - How do I add a VAT number?
- Data Safety
  - Is my data safe with HelpKit?
- User Management
  - How can multiple users use HelpKit?
Getting Started
- Onboarding
  - Three easy steps to setup HelpKit
  - Connecting your Notion page
  - Important: Working with the template
- Syncing
  - Syncing your knowledge base
  - Common issues when syncing your knowledge base
- Article Reactions
  - What are article reactions?
Working with Notion Docs
- Collection
  - 🆕 Adding a new collection
  - ↪️ Changing the position of a collection
  - ✨ Adding emojis/icons to your collection
  - 🆕 Adding a new sub collection
  - ↪️ Changing the position of a sub collection
- Article
  - 🆕 Adding a new article
  - ✨ Adding emojis to your article
  - ↪️ Changing the position of an article
  - ⭐ Displaying suggested articles
  - 🙅‍♂️ Hiding draft articles
  - 🔗 Linking internal HelpKit articles
- Supported Notion Blocks
  - ⚡ Which Notion block types are supported?
Customization
- Website Look
  - Adding a logo for your site
  - Changing your site's background and accent colors
  - Adding custom menu and footer links
  - Overriding default words on your site
  - Displaying the contact us button on your site
- Article Look
  - Handling image resizing
  - Adding a table of contents to your article
- Domains
  - Connecting a custom domain
  - Dealing with SSL certificate issues
- Password Protection
  - Password protecting your site
- Internationalization
  - Overriding default words on your site
- Link Structure
  - Achieving pretty URL links for your site
  - Customizing and redirecting article URLs
Insights
- Site Analytics
  - What are site analytics insights?
- Feedback Analytics
  - What are feedback analytics insights?
- Search Intents
  - What are search intents insights?
Widget
- About
  - What is the HelpKit widget?
- Setup
  - Embedding the widget on your website
- Customization
  - Displaying the contact us button in your widget
- Widget API
  - Opening the widget
  - Hiding the launch button
HelpKit AI
- General
  - How to get started with HelpKit AI
Integrations
- Analytics Providers
  - What are analytics providers?
- Contact Providers
  - What are contact providers?
  - Setting up the contact form
  - Setting up the custom link button
  - Setting up Crisp for live chat
  - Setting up Papercups for live chat
  - Setting up Intercom for live chat
  - Setting up Freshchat for live chat
  - Setting up Messagebird for live chat
  - Setting up Hubspot for live chat
  - Integrating HelpKit with a ticketing system
- Custom JavaScript
  - What is the custom JavaScript integration?
- Custom CSS
  - What is the custom CSS integration?
  - HelpKit CSS Classes
SEO
- General
  - Improving your site for SEO
  - Improving your articles for SEO
More

Site Analytics

What are site analytics insights?

Learn about how to gain insight into your knowledge base usage

Feedback Analytics

What are feedback analytics insights?

Learn about how to analyse your users’ article reactions

Search Intents

What are search intents insights?

Find out how you can learn from your users search queries